“Collaboration platforms are sometimes configured for comfort first, with straightforward exterior chat, calls, display screen sharing, and distant help, with out absolutely contemplating how these options will be abused collectively,” Varkey stated.
Kaur emphasised the necessity for built-in visibility. “The best defenses will come from integrating collaboration, identification, endpoint, and SOC visibility reasonably than treating them as separate layers,” she stated.
Really helpful measures embrace tightening exterior entry controls, proscribing remote-support instruments to authorized workflows, implementing conditional entry and multi-factor authentication, and bettering person consciousness round how reputable IT help interactions happen, Microsoft wrote.
