Cybersecurity firm Zscaler warns it suffered a data breach after menace actors gained entry to its Salesforce occasion and stole buyer info, together with the contents of help circumstances.
This warning follows the compromise of Salesloft Drift, an AI chat agent that integrates with Salesforce, by which attackers stole OAuth and refresh tokens, enabling them to achieve entry to buyer Salesforce environments and exfiltrate delicate information.
In an advisory, Zscaler says that its Salesforce occasion was impacted by this supply-chain assault, exposing clients’ info.
“As a part of this marketing campaign, unauthorized actors gained entry to Salesloft Drift credentials of its clients together with Zscaler,” reads Zscaler’s advisory.
“Following an in depth evaluation as a part of our ongoing investigation, we’ve decided that these credentials have allowed restricted entry to some Zscaler’s Salesforce info.”
The uncovered info contains the next:
- Names
- Enterprise electronic mail addresses
- Job titles
- Cellphone numbers
- Regional/location particulars
- Zscaler product licensing and industrial info
- Content material from sure help circumstances
The corporate stresses that the data breach solely impacts its Salesforce occasion and no Zscaler merchandise, providers, or infrastructure.
Whereas Zscaler states that it has detected no misuse of this info, it recommends that clients stay vigilant towards potential phishing and social engineering assaults that might exploit this info.
The corporate additionally says it has revoked all Salesloft Drift integrations to its Salesforce occasion, rotated different API tokens, and is conducting an investigation into the incident.
Zscaler has additionally strengthened its buyer authentication protocol when responding to buyer help calls to protect towards social engineering assaults.
Google Menace Intelligence warned final week {that a} menace actor, tracked as UNC6395, is behind the assaults, stealing help circumstances to reap authentication tokens, passwords, and secrets and techniques shared by clients when requesting help.
“GTIG noticed UNC6395 concentrating on delicate credentials similar to Amazon Internet Providers (AWS) entry keys (AKIA), passwords, and Snowflake-related entry tokens,” reviews Google.
“UNC6395 demonstrated operational security consciousness by deleting question jobs, nevertheless logs weren’t impacted and organizations ought to nonetheless evaluation related logs for proof of knowledge publicity.”
It was later revealed that the Salesloft supply-chain assault not solely impacted Drift Salesforce integration, but additionally Drift E-mail, which is used to handle electronic mail replies and set up CRM and advertising automation databases.
Google warned final week that attackers additionally used stolen OAuth tokens to entry Google Workspace electronic mail accounts and skim emails as a part of this breach.
Google and Salesforce have briefly disabled their Drift integrations pending the completion of an investigation.
Some researchers have informed BleepingComputer that they imagine the Salesloft Drift compromise overlaps with the latest Salesforce information theft assaults by the ShinyHunters extortion group.
Because the starting of the yr, the menace actors have been conducting social engineering assaults to breach Salesforce situations and obtain information.
Throughout these assaults, menace actors conduct voice phishing (vishing) to trick staff into linking a malicious OAuth app with their firm’s Salesforce situations.
As soon as linked, the menace actors used the connection to obtain and steal the databases, which have been then used to extort the corporate by means of electronic mail.
Since Google first reported the assaults in June, quite a few data breaches have been tied to the social engineering assaults, together with Google itself, Cisco, Farmers Insurance coverage, Workday, Adidas, Qantas, Allianz Life, and the LVMH subsidiaries Louis Vuitton, Dior, and Tiffany & Co.
46% of environments had passwords cracked, almost doubling from 25% final yr.
Get the Picus Blue Report 2025 now for a complete have a look at extra findings on prevention, detection, and information exfiltration tendencies.
