Cybersecurity researchers have disclosed a number of security flaw within the on-premise model of SysAid IT help software program that might be exploited to realize pre-authenticated distant code execution with elevated privileges.
The vulnerabilities, tracked as CVE-2025-2775, CVE-2025-2776, and CVE-2025-2777, have all been described as XML Exterior Entity (XXE) injections, which happen when an attacker is ready to efficiently intervene with an software’s parsing of XML enter.
This, in flip, may allow attackers to inject unsafe XML entities into the online software, permitting them to hold out a Server-Facet Request Forgery (SSRF) assault and in worst instances, distant code execution.
An outline of the three vulnerabilities, in keeping with watchTowr Labs researchers Sina Kheirkhah and Jake Knott, is as follows –
- CVE-2025-2775 and CVE-2025-2776 – A pre-authenticated XXE throughout the /mdm/checkin endpoint
- CVE-2025-2777 – A pre-authenticated XXE throughout the /lshw endpoint
watchTowr Labs described the vulnerabilities as trivial to use by the use of a specifically crafted HTTP POST request to the endpoints in query.
Profitable exploitation of the issues may allow an attacker to retrieve native recordsdata containing delicate data, together with SysAid’s personal “InitAccount.cmd” file, which accommodates details about the administrator account username and plaintext password created throughout set up.
Armed with this data, the attacker may then acquire full administrative entry to SysAid as an administrator-privileged person.
To make issues worse, the XXE flaws might be chained with one other working system command injection vulnerability – found by a third-party – to realize distant code execution. The command injection subject has been assigned the CVE identifier CVE-2025-2778.
All 4 vulnerabilities have been rectified by SysAid with the discharge of on-premise model 24.4.60 b16 in early March 2025. A proof-of-concept (PoC) exploit combining the 4 vulnerabilities has been made accessible.
With security flaws in SysAid (CVE-2023-47246) beforehand exploited by ransomware actors like Cl0p in zero-day assaults, it is crucial that customers replace their cases to the newest model.
