We’re seeing studies throughout social media that customers of Elon Musk’s X are getting caught in countless loops and, in some circumstances, getting locked out of their X account, following a compulsory two-factor security change that appears to have gone improper.
On October 24, X stated in a publish that it was asking customers who depend on passkeys or {hardware} security keys (equivalent to YubiKeys) as their methodology of two-factor authentication to re-enroll utilizing the x.com area. (Customers who use an authenticator app are unaffected.)
X stated this was a part of an effort to retire the older twitter.com area, which at the moment redirects to x.com. That change took impact in Could 2024. The issue is that passkeys and security keys are digitally tied to the outdated twitter.com area and may’t be transferred to x.com. Which means customers should manually un-enroll and re-enroll utilizing the brand new x.com area.
As a part of the switchover, X warned that after November 10, clients would have their accounts locked till they re-enroll or select one other methodology of two-factor authentication.
Now that the deadline has handed, loads of customers are reporting that they’ve been locked out of their accounts and may’t re-enroll their passkey or security key, citing error messages or getting caught in an countless loop.
That is the newest problem to beset X, now owned by Elon Musk after he purchased Twitter, because it was recognized then, for $44 billion. Since taking cost of the social networking web site, the corporate has skilled large layoffs and numerous controversies.
X didn’t reply to a request for remark, however Musk, who now owns X, has been posting as ordinary, presumably unaffected by the change.
